Just Ordered

[macgruden]

Hi. I ordered the Ear Training Companion today, but haven't received any download information. I did receive the PayPal receipt. The PayPal transaction ID is [REDACTED]. Just wondering where I'm supposed to get the download. My email address is [REDACTED]. Thanks.

[aruffo]

The download information is sent manually, by me—archaic, I know, but there wasn't an easier way to do it with Paypal's setup. By now you'll have received it.

[Nikolaus]

having the same issue...

i ordered etc yesterday... but got no paypal receipt in my email. so i checked my transaction records, and apparently it went through. would love a response from you mr. aruffo.

much thanks

nikolaus

[aruffo]

That's odd.. I received no notification. I'll check my records... no, nothing, either in e-mail or transaction history. Perhaps you could e-mail me your transaction record?

[Nikolaus]

you have an email?

[aruffo]

No, I haven't received one. Did you send it?

[Nikolaus]

sent you an email. sorry for the delay. my fault. however, there has been some confusion in the past because i have emailed your ear training address for an etc update... but got no response. this has been several times. this is also why i bought the program again, because i really wanna use it. don't really care about spending the extra money... *if* that transaction went through or not. no idea. i've sent you a paypal screenshot.

much thanks,

nikolaus

[aruffo]

That's strange.. I respond to those immediately when I get them. I wonder why your e-mails have not been reaching me?

Upgrades (and re-downloads) are still always free; I've just refunded your order.